Easyship Review – At a Glance
Overall Rating: ⭐⭐☆☆☆ (2.5/5 stars)
Website: easyship.com
Best For: Businesses with complex international shipping needs who can tolerate billing unpredictability
Price: Starting at $29/month with potential hidden adjustment fees
Pros:
- Excellent international shipping automation to 220+ countries
- Up to 91% savings off retail shipping rates
- Seamless eCommerce platform integrations
- Automated tax and duty calculations
Cons:
- Systematic billing issues with unexpected charges
- Poor customer service (1.4/5 rating)
- Weight adjustment fees appearing months later
- Account security concerns
Bottom Line: While Easyship offers powerful international shipping tools, persistent billing problems and inadequate support make it risky for growing businesses.
This Easyship review examines whether this shipping platform delivers on its promises for growing eCommerce businesses. The platform targets companies shipping 10,000-200,000 packages annually who need international capabilities.
Easyship positions itself as a comprehensive solution offering significant shipping savings through access to 550+ courier services worldwide.
What Makes Easyship Different From Other Shipping Platforms
Easyship focuses heavily on international shipping automation. Most competitors require manual customs documentation and tax calculations.
The platform provides automated DDP (Delivered Duty Paid) and DDU (Delivered Duty Unpaid) options. These features typically require enterprise-level relationships with couriers.
Key differentiators include:
- Access to 550+ global courier services
- Automated customs documentation generation
- Real-time tax and duty calculations
- Multi-carrier rate comparison engine
- Shipping to 220+ countries
However, what sets Easyship apart also creates its biggest problems. The complex international focus leads to billing complications that simpler platforms avoid.
International Shipping Excellence
Easyship genuinely excels at international shipping automation. The platform handles complex customs requirements that frustrate other solutions.
Businesses successfully use the platform for:
- Automated tax calculations for international orders
- Seamless customs documentation generation
- Access to global courier networks
- DDP and DDU shipping options
- Multi-currency pricing displays
The rate comparison engine delivers competitive pricing when working correctly. Users report substantial savings compared to retail shipping rates.
Integration quality with major eCommerce platforms receives consistent praise. Shopify integration works seamlessly with 3-5 minute setup times. WooCommerce and eBay integrations provide adequate functionality with occasional sync issues.
The platform’s branded tracking and returns management add professional polish. However, mobile functionality lacks responsiveness and feature availability.
The Hidden Costs Problem
Despite promising “no hidden fees,” Easyship users consistently report unexpected charges. Weight discrepancy adjustments represent the most significant concern.
These surprise charges appear 30-90 days after shipping. They can exceed 50-100% of the original shipping cost. Users report being charged extra fees even after precise weighing.
Common hidden fee sources include:
- Weight and dimension adjustments
- Unauthorized plan upgrades
- Automatic subscription renewals
- Disputed measurement calculations
The adjustment process lacks transparency. Customers receive minimal documentation about why charges occurred. Dispute resolution proves extremely difficult, particularly for postal services.
This creates systematic bias toward additional charges that businesses cannot effectively challenge. Multiple Better Business Bureau complaints document unauthorized charges reaching thousands of dollars.
Customer Service Creates Major Bottlenecks
Customer service represents Easyship‘s most critical weakness. The platform averages just 1.4/5 across consumer review platforms.
Common service problems include:
- Week-long response times
- Generic template responses
- Systematic deflection to courier partners
- Unresolved billing disputes
- Complex insurance claim processing
For businesses processing thousands of shipments monthly, poor support creates operational bottlenecks. These compound over time as issues accumulate.
Enterprise customers receive dedicated account management. However, this premium support requires 100,000+ packages annually. Mid-sized businesses fall into a support gap where they generate significant revenue but lack responsive assistance.
The support infrastructure shows clear limitations for scaling businesses. Basic integration receives adequate support, but complex operational problems often remain unresolved.
Platform Features and Performance
Easyship‘s core platform functionality works well when operational issues don’t interfere. The dashboard provides comprehensive shipment tracking and analytics.
Strong platform features include:
- Bulk processing capabilities
- Shipping rules automation
- Label generation systems
- Tracking notifications
- 60+ native platform connections
- Robust API access
The automation features work effectively for routine operations. Shipping rules, label generation, and tracking notifications function reliably.
However, the platform requires separate accounts per region. US and UK operations cannot be managed through a single account. This creates operational complexity for businesses expanding internationally.
Users report inconsistent pricing and service availability between regional accounts. The inability to consolidate reporting across regions creates administrative overhead.
Easyship Review: How It Compares to Competitors
Comparative analysis reveals Easyship‘s complex market position. For international shipping specifically, it provides superior automation compared to alternatives.
Comparison breakdown:
- ShipStation: 4.7/5 customer service vs Easyship’s 1.4/5
- Pirate Ship: Transparent pricing vs hidden adjustment fees
- ShippingEasy: Award-winning support vs poor service
- Shippo: Predictable billing vs billing surprises
Easyship offers better international carrier access than USPS-only solutions like Pirate Ship. It provides more automation than ShipStation’s complex international setup.
However, competitors significantly outperform on operational reliability and customer service. The apparent pricing advantages often disappear when accounting for adjustment fees.
Total cost ownership calculations should include potential weight adjustments. These can add 20-50% to shipping costs over time based on user experiences.
Who Should (And Shouldn’t) Use Easyship
Easyship may suit businesses where international shipping complexity justifies accepting billing unpredictability and support limitations.
Good fit for:
- Businesses with complex global shipping needs
- Companies shipping primarily internationally
- Organizations with dedicated shipping teams
- Businesses that can absorb billing surprises
Poor fit for:
- Businesses requiring predictable shipping costs
- Companies needing reliable customer support
- Operations focused on domestic shipping
- Small businesses with tight profit margins
For businesses shipping 10,000-200,000 packages annually, the operational risks significantly outweigh potential benefits. Billing unpredictability becomes financially material at scale.
The combination of billing surprises and inadequate support creates cash flow unpredictability that growing businesses cannot absorb.
Better Alternatives to Consider
ShipStation emerges as the superior choice for businesses prioritizing operational reliability. While more expensive ($99-159/month), the investment in reliable support pays dividends.
Pirate Ship offers excellent value for domestic US shipping through USPS. The free platform eliminates subscription costs while providing competitive commercial rates.
ShippingEasy provides the best customer service ratings while maintaining competitive functionality. Their marketing automation features add value for customer retention.
Recommended alternatives by business type:
- Growing eCommerce (10K-200K packages): ShipStation
- Domestic US focus: Pirate Ship
- Service-focused operations: ShippingEasy
- Enterprise needs: ShipStation or custom solutions
These alternatives address core pain points around transparent pricing, reliable support, and operational predictability that Easyship struggles with.
Final Verdict and Recommendation
Easyship‘s international shipping automation provides genuine value for complex global shipping needs. However, systematic billing issues and poor customer service create risks that outweigh benefits.
The platform’s fundamental problems:
- Unpredictable billing with hidden adjustment fees
- Inadequate customer service (1.4/5 rating)
- Account security vulnerabilities
- Regional account fragmentation
For the majority of businesses seeking transparent pricing, reliable support, and operational predictability, established alternatives provide better value and fewer operational risks.
The issue isn’t Easyship‘s software capabilities – which are generally adequate – but business practices around billing transparency and customer service.
Until these systemic issues receive meaningful attention, businesses should carefully evaluate whether potential shipping savings justify the operational risks and support limitations. This Easyship review recommends considering alternatives for most eCommerce operations.
Frequently Asked Questions
Q: Does Easyship really offer up to 91% savings on shipping?
A: Easyship can provide significant savings off retail rates, but hidden adjustment fees often reduce these savings substantially over time.
Q: How long does customer service take to respond?
A: Users consistently report week-long response times with generic template responses that rarely resolve complex issues.
Q: Can I use one account for multiple countries?
A: No, Easyship requires separate accounts per region, creating management complexity for international businesses.
Q: What are weight adjustment fees?
A: Surprise charges appearing 30-90 days after shipping when courier scanning systems detect weight discrepancies, often exceeding 50-100% of original costs.
Q: Is Easyship suitable for small businesses?
A: The billing unpredictability and poor support make Easyship risky for small businesses with tight margins who need predictable costs.
Q: What’s the best alternative to Easyship?
A: ShipStation offers superior reliability and support for growing businesses, while Pirate Ship provides transparent pricing for domestic US shipping.