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1. What Is Kotae?
Kotae is an AI-powered chatbot designed specifically for small businesses to automate customer inquiries and transform websites into 24/7 lead generation machines. It uses your existing content to provide instant, accurate responses in over 80 languages.
What makes Kotae special:
- No-code setup that takes just 5 minutes
- Trains on your website content, documents, and FAQs
- Supports both text and voice chat interactions
- Works across WordPress, Facebook Messenger, and any website
- Provides deep analytics and visitor insights
I appreciate how Kotae goes beyond basic chatbots by offering contextual answers based on your specific business knowledge. It can handle up to 80% of routine customer queries automatically, freeing up time for business owners to focus on growth activities rather than repetitive support tasks.
2. Who Created Kotae?
Kotae was created by Tokyo Techies, an established IT consulting firm founded in 2017 and led by CEO Duc Doba. The company is based in Tokyo, Japan, and specializes in business software products and IT development.
About Tokyo Techies:
- Founded in 2017 as an IT consulting firm
- Serves notable clients including SoftBank, Cybereason, and WeWork Japan
- Develops software solutions for startups, SMEs, and large enterprises
- Also created Klever Suite, a digital workspace platform
Kotae Timeline:
- Original Kotae launched in July 2024
- Kotae V2 released with enhanced features
- Available on Product Hunt and AppSumo
I find it reassuring that Kotae comes from an established company with a proven track record of serving major enterprise clients, bringing that enterprise-level expertise to small business solutions.
3. How Much Does Kotae Normally Cost?
Kotae offers transparent pricing with a generous 30-day free trial and no credit card required to get started.
Pricing Plans:
- Starter: $6.58/month (annual) or $9/month – 1,000 questions monthly
- Pro (Most Popular): $14.08/month (annual) or $19/month – 4,000 questions monthly
- Pro + Voice: $58.25/month (annual) or $79/month – Everything plus voice chat
- Enterprise: Custom pricing with dedicated support
What you save: Annual plans save 27% compared to monthly billing.
Free trial includes:
- Full access to features for 30 days
- No credit card required
- Personalized onboarding support
I think the pricing is quite reasonable for small businesses, especially with the substantial free trial period that lets you fully evaluate the platform before committing.
4. What Are The Benefits Of Using Kotae?
Kotae delivers significant operational benefits that help small businesses improve customer service while reducing workload.
Primary Benefits:
- Time Savings: Automates 80% of routine customer inquiries
- 24/7 Availability: Provides instant responses around the clock
- Lead Generation: Converts website visitors into qualified prospects
- Cost Reduction: Reduces need for additional support staff
- Global Reach: Supports over 80 languages automatically
Business Impact:
- Improved customer satisfaction with instant responses
- Better visitor insights and analytics
- Professional customer service without hiring staff
- Ability to handle multiple inquiries simultaneously
What I find most valuable is how Kotae helps small businesses punch above their weight class, providing enterprise-level customer service capabilities without the associated costs or complexity.
5. What Are The Main Features Of Kotae?
Kotae combines powerful AI technology with user-friendly features designed specifically for small business needs.
Core Features:
- AI Training: Learns from your website, documents, and FAQs
- Voice Chat: Real-time voice interactions with speech-to-text
- Multi-Platform: WordPress, Facebook Messenger, and web integration
- Custom Responses: Override answers for specific questions
- Lead Escalation: Transfer qualified prospects to human agents
Analytics & Insights:
- Conversation history and chat breakdowns
- Keyword analysis and click-through rates
- Visitor origin tracking
- Executive summaries of customer interests
Customization Options:
- Brand colors, logos, and welcome messages
- Custom header prompts and preset questions
- Keyword autolinking to specific pages
I particularly appreciate the combination of simplicity and power – you get sophisticated AI capabilities without needing technical expertise.
6. What Companies And Brands Use Kotae?
While specific brand names aren’t extensively listed on their website, Kotae serves a diverse range of small to medium-sized businesses across various industries.
Target Customer Types:
- Small and medium enterprises (SMEs)
- E-commerce stores
- Service-based businesses
- WordPress website owners
- Companies using Facebook Messenger for customer service
Geographic Reach:
- Businesses worldwide (80+ language support)
- Strong presence in Japanese and English markets
- Featured on Product Hunt with growing international adoption
Parent Company Clients: Tokyo Techies (Kotae’s creator) serves major enterprises including SoftBank, Cybereason, and WeWork Japan, bringing that enterprise expertise to small business solutions.
The testimonials show that businesses appreciate Kotae’s ability to provide contextual answers rather than generic responses, making it suitable for companies that need personalized customer interactions.
7. How Have They Benefited From It?
Users report significant improvements in customer service efficiency and lead generation after implementing Kotae.
Real User Feedback:
- G.W.: “While other chatbots just give answers, Kotae gives context to what the user asks”
- G.K.: “This is seriously helpful for small businesses! Automating customer inquiries with an AI that uses your own data? That’s just brilliant”
- G.M.: “Being able to support customers is a real game-changer for them”
Common Success Outcomes:
- Automated 80% of routine customer inquiries
- Improved response times to instant availability
- Better lead qualification and conversion
- Reduced support workload for staff
- Enhanced customer satisfaction with 24/7 service
Specific Business Benefits:
- More time to focus on business growth activities
- Professional customer service without additional hiring
- Valuable insights into customer needs and behavior
Users consistently mention how Kotae feels more natural and contextual compared to other chatbot solutions they’ve tried.
8. Does Kotae Come With A Satisfaction Guarantee?
While their website doesn’t mention a specific money-back guarantee, Kotae reduces risk through several customer-friendly policies and support features.
Risk Reduction Features:
- 30-Day Free Trial: Full access to all features without credit card
- Personalized Onboarding: Dedicated support to ensure successful setup
- No-Code Setup: Get started in just 5 minutes without technical skills
- Flexible Billing: Monthly or annual options available
Support & Training:
- Comprehensive FAQ section
- Tutorial videos for easy implementation
- Contact form for direct support
- Multiple language support (Japanese and English)
Additional Protections:
- Enterprise-level support for custom needs
- Continuous product improvements and updates
- Established company backing with proven track record
The generous 30-day trial period gives you substantial time to test Kotae’s effectiveness with your actual customers before making any financial commitment.
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