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1. What Is RateMyService?
RateMyService is a review management software that helps businesses automatically collect more 5-star reviews through email signature widgets and QR codes. It’s designed to boost online reputation without actively asking customers for reviews.
- Email signature widgets with rating icons
- QR codes for instant feedback collection
- Smart review funnel that redirects positive ratings to public platforms
- Internal feedback system for negative reviews
The platform works by adding simple rating buttons to your email signatures. When customers click positive ratings, they’re redirected to Google, Yelp, TripAdvisor, or other review platforms. Negative feedback stays internal, allowing you to address issues privately.
I find the concept brilliant because it captures feedback during natural email interactions. This eliminates the awkwardness of directly asking for reviews while ensuring happy customers share their experiences publicly.
2. Who Created RateMyService?
RateMyService was created by Dominic Meulemans, who serves as CEO and Founder of the company. He works alongside Wade, who handles customer onboarding and support operations.
Company Leadership:
- Dominic Meulemans – CEO & Founder
- Wade – Customer Success and Onboarding
- Small dedicated team focused on customer satisfaction
Based on customer reviews, both Dominic and Wade are highly praised for their hands-on approach to customer service. Users consistently mention their responsiveness, professionalism, and willingness to go above and beyond.
The company operates in the Information Technology & Services industry and appears to be a bootstrapped startup focused on solving the universal business challenge of collecting genuine customer feedback.
I appreciate their customer-first approach, which is evident in the overwhelmingly positive reviews about their support quality.
3. How Much Does RateMyService Normally Cost?
RateMyService offers four subscription tiers based on team size and needs:
- Self Employed: $9/month – 1 staff member
- Start-Up: $29/month – 2-10 staff members
- Corporate: $99/month – 10-50 staff members
- Enterprise: $249/month – Unlimited staff members
What’s Included in All Plans:
- Unlimited responses and external reviews
- 18+ language support
- Customizable widgets and CTAs
- Reports, dashboards, and analytics
- Customer support and unlimited data storage
They also offer a 14-day free trial with no credit card required. Additionally, they occasionally provide lifetime deals through AppSumo with significant savings.
The pricing scales well for growing teams, and I think the value proposition is strong given the potential ROI from increased reviews.
4. What Are The Benefits Of Using RateMyService?
RateMyService delivers several key advantages that directly impact your business reputation and customer relationships:
Automated Review Collection: Generates reviews naturally through email interactions without the awkwardness of asking customers directly. This results in more authentic feedback and higher response rates.
- Captures feedback from every email interaction
- Redirects positive ratings to public review platforms
- Keeps negative feedback internal for private resolution
- Works across 18+ languages for global businesses
Reputation Protection: Identifies unhappy customers quickly before they damage your online reputation. You can address concerns privately while encouraging satisfied customers to share publicly.
Team Performance Insights: Track individual employee ratings to recognize top performers and identify training opportunities.
Time and Cost Savings: Eliminates the need for complex review campaigns or manual outreach efforts.
I find the “dropped ball recovery” feature particularly valuable since it prevents potential negative reviews from going public.
5. What Are The Main Features Of RateMyService?
RateMyService provides a comprehensive suite of review management tools designed for simplicity and effectiveness:
Core Collection Features:
- Email signature widgets with customizable rating icons
- QR codes for instant mobile feedback collection
- Multiple icon sets (stars, emojis, custom designs)
- 1-5 rating scales for comprehensive feedback
Platform Integrations:
- Google Business Profile and Google Reviews
- Yelp, TripAdvisor, Facebook Reviews
- Trustpilot integration
- Gmail, Outlook, and major email providers
Management Tools:
- Real-time dashboards and reporting
- Team member performance tracking
- Automated email alerts for feedback
- White-label options for agencies
- Multi-language support (18+ languages)
Agency Features: Custom branding, client account management, and billing integration through Stripe.
The platform is designed for 2-minute setup with simple copy-and-paste integration.
6. What Companies And Brands Use RateMyService?
RateMyService serves a diverse range of businesses, from individual professionals to larger organizations across multiple industries:
Primary User Types:
- Marketing agencies offering white-label services
- Professional service providers (consultants, accountants)
- E-commerce and retail businesses
- Restaurants and hospitality companies
- Healthcare and wellness providers
Company Sizes:
- Self-employed professionals and freelancers
- Small businesses (2-10 employees)
- Medium enterprises (10-50 staff)
- Large organizations (unlimited users)
The platform is particularly popular with marketing agencies who resell it as a white-label solution to their clients. Customer reviews mention users across retail, utilities, insurance, and education sectors.
Based on their testimonials, they serve businesses globally with multi-language support, making it accessible for international companies.
I notice they focus on service-based businesses where email communication is frequent.
7. How Have They Benefited From It?
Users report significant improvements in their review collection and customer feedback management:
Review Generation Success:
- Automatic review collection without asking customers
- Increased 5-star review volume across platforms
- Higher response rates compared to traditional methods
- Genuine feedback from actual customer interactions
Customer Testimonial Results:
- “Got my first review today! This really works!”
- “Generated reviews without asking for it”
- “Made me a hero with my clients”
- “Increased the value of my business”
Operational Benefits: Businesses can identify and resolve customer issues before they become public complaints. The team tracking feature helps recognize top performers and identify training needs.
Agency Success: Marketing agencies report it adds significant value to their service offerings, with many clients excited about the immediate results.
Users particularly appreciate the ease of implementation and the professional appearance of the email signature widgets.
8. Does RateMyService Come With A Satisfaction Guarantee?
Yes, RateMyService offers multiple risk-reduction options to ensure customer satisfaction:
AppSumo Guarantee:
- 60-day money-back guarantee through AppSumo deals
- Extended evaluation period for testing
- No questions asked refund policy
Trial Options:
- 14-day free trial on all plans
- No credit card required for signup
- Cancel anytime during trial period
- Full access to all features during trial
Additional Risk Reduction:
- Flexible month-to-month billing options
- Cancel subscription anytime
- Responsive customer support team
- Easy setup process (2-minute implementation)
Their customer service is consistently praised, with users highlighting the team’s willingness to resolve issues quickly. Dominic and Wade personally handle many customer concerns, showing their commitment to satisfaction.
The combination of free trials and money-back guarantees makes it essentially risk-free to test the platform.
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