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1. What Is SurveyRock?
SurveyRock is an online survey platform that helps businesses, organizations, and individuals create, distribute, and analyze surveys. It’s designed to collect feedback quickly and easily from target audiences.
The platform offers a complete survey solution with three main components:
- Design – Create surveys using various question types and templates
- Distribute – Share surveys via web links, social media, or embedded HTML
- Report – Analyze responses with real-time reporting and data export options
What stands out to me is SurveyRock’s global reach, supporting surveys in multiple languages including right-to-left languages like Arabic and Hebrew. The platform scales from basic free surveys to enterprise-level solutions with advanced features.
It’s built to be user-friendly while still offering powerful functionality for data collection and analysis. Users can start with predefined templates or build custom surveys from scratch depending on their needs.
2. Who Created SurveyRock?
SurveyRock was created by Oak Mountain Digital LLC, according to the copyright information on their website. The company appears to be the developer and owner of the SurveyRock platform.
While their website doesn’t provide detailed information about the specific founders or the history of the company’s formation, the copyright dates suggest the platform has been operating since at least 2012.
Oak Mountain Digital LLC seems focused on providing survey solutions that are globally accessible, as evidenced by their emphasis on multiple language support and international usage. Their development priorities appear to center around making survey creation and analysis accessible to users worldwide.
The company maintains a presence on social media platforms including Facebook, Twitter, LinkedIn, and Pinterest, suggesting they actively engage with their user community. They also offer support through various channels including a support center, YouTube tutorials, and direct contact options.
3. How Much Does SurveyRock Normally Cost?
SurveyRock offers a tiered pricing structure with both free and paid options:
Basic Plan:
- $0 (Free)
- Limited to 15 questions per survey
- Maximum 125 responses per survey
- Unlimited number of surveys
Premium Plan:
- $15 per month (billed monthly)
- Approximately $12.60 per month when billed yearly (16% discount)
- Unlimited questions and responses
- Access to advanced features like custom URLs and data exports
Business Plan:
- $20 per user per month (minimum 2 users)
- Includes collaboration features like survey sharing and team management
- Adds advanced survey logic capabilities
Enterprise Plan:
- $50 per user per month (minimum 2 users)
- Includes white labeling, custom CSS, and HIPAA compliance
- Adds multilingual survey capability (one survey in many languages)
They offer special pricing for students and non-profit organizations. Annual billing provides a 16% discount compared to monthly billing. All paid plans include priority support.
4. What Are The Benefits Of Using SurveyRock?
SurveyRock offers numerous benefits that make it an attractive option for collecting feedback:
Accessibility and Inclusivity
- Global reach with support for 200+ countries
- Unicode compatibility for all languages
- Right-to-left (RTL) language support for Arabic, Hebrew, and more
- Options for both digital and printable survey formats
Flexibility and Customization
- Variety of question types to gather different data formats
- Survey logic to create personalized respondent paths
- Custom themes and logo options for brand consistency
- Templates to save time on common survey types
I particularly appreciate the platform’s scalability – you can start with a free plan and upgrade as your needs grow. The real-time reporting is impressive, giving immediate access to results as they come in rather than making you wait.
For businesses, the collaboration features in higher-tier plans make team survey projects much more manageable. The ability to filter and cross-tabulate data helps extract meaningful insights from survey responses without needing external analysis tools.
5. What Are The Main Features Of SurveyRock?
SurveyRock offers a comprehensive set of features across survey creation, distribution, and analysis:
Survey Design Features
- Multiple question types (multiple choice, text, image, matrix, rating scales)
- Randomized answer options to prevent bias
- Survey logic (PagePath, QuestionPath, and Advanced Logic)
- Video embedding from YouTube or Vimeo
- Custom themes and branding options
- Question validation for data integrity
Distribution Capabilities
- Secure web links (HTTPS/SSL)
- Social media sharing (Facebook, Twitter)
- QR code generation
- HTML embedding for websites
- Custom URL options
- Password protection
Reporting and Analysis Tools
- Real-time results processing
- Individual response viewing
- Data filtering and cross-tabulation
- Export capabilities (Excel, CSV, SPSS)
- Result sharing with non-users
The platform also includes team collaboration tools like survey sharing with permission controls, notification systems for new responses, and multi-user management. For developers, they provide API access for system integration.
I find their advanced logic options particularly powerful – they allow complex survey paths based on multiple conditions, making highly personalized survey experiences possible.
6. What Companies And Brands Use SurveyRock?
While SurveyRock indicates it’s “used by some of the world’s best businesses” on their website, they don’t specifically name these companies or provide detailed case studies. They do mention having hundreds of companies using their platform to “gain insight, understand and grow their business.”
The platform appears to serve a diverse range of industries and organization types, including:
- Educational institutions (with specific templates for education surveys)
- Corporate entities (offering employee feedback and customer satisfaction surveys)
- Healthcare organizations (mentioning medical research surveys)
- Event planners (featuring event survey templates)
- Non-profit organizations (with special NGO pricing)
Their features suggest they cater to both small businesses and larger enterprises. The inclusion of HIPAA capabilities in their Enterprise plan indicates they serve medical organizations requiring compliance with healthcare privacy regulations.
The international support for multiple languages and global usage across 200+ countries suggests they have clients worldwide rather than focusing on a single regional market.
7. How Have They Benefited From It?
Organizations using SurveyRock have realized several key benefits:
Enhanced Data Collection
- Faster feedback gathering through multiple distribution channels
- More accurate responses using appropriate question types and validation
- Better completion rates with mobile-friendly survey designs
- Broader reach through multilingual capabilities
Streamlined Analysis
- Real-time access to survey results for timely decision making
- Detailed filtering to identify patterns in specific respondent groups
- Cross-tabulation to discover correlations between different answers
- Easy data export for deeper analysis in specialized tools
Educational users have benefited from course feedback templates and student-specific pricing. Healthcare organizations can maintain compliance while gathering patient feedback with HIPAA-capable features.
For international companies, the language flexibility has opened doors to global markets. The platform’s RTL language support has been particularly valuable for businesses operating in Middle Eastern and North African regions.
Team collaboration features have improved efficiency for businesses with multiple stakeholders involved in the survey process, reducing redundancy and miscommunication.
8. Does SurveyRock Come With A Satisfaction Guarantee?
While SurveyRock doesn’t explicitly mention a satisfaction guarantee on their website, they do offer several features that reduce risk for new users:
- A completely free Basic plan to test core functionality without financial commitment
- The ability to cancel paid subscriptions at any time without penalty
- Monthly billing options for those who prefer not to commit long-term
- Transparent feature comparison charts to ensure you select the right plan
They also provide extensive support resources to help users succeed with the platform:
- A comprehensive support center with step-by-step guides
- YouTube tutorial videos for visual learners
- Direct contact options for personalized assistance
- System status monitoring for transparency about any service issues
I appreciate that they offer priority support for paying customers, ensuring that any issues are resolved quickly. The availability of both monthly and annual billing provides flexibility based on your commitment level and budget constraints.
Their FAQ section addresses common concerns upfront, including questions about cancellation policies.
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