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1. What Is More Good Reviews?
More Good Reviews is an automated review management platform designed to help businesses collect and showcase positive customer reviews while filtering out negative feedback. It works by systematically requesting reviews from your customers, directing satisfied clients toward public review sites, and capturing potentially negative feedback privately.
Think of it as your business’s reputation guardian that works on autopilot. The platform streamlines the entire review collection process through customizable landing pages, automated follow-ups, and integrations with popular business tools.
Core functionalities include:
- Automated review request system
- Review gating to capture negative feedback before it goes public
- Customizable landing pages for collecting reviews
- Embeddable review widgets for your website
- Real-time notifications when reviews come in
- AI-powered review generation and response tools
I find their approach particularly smart because it focuses on directing happy customers to leave public reviews while providing a private channel for unhappy customers to vent their frustrations directly to you instead of online.
2. Who Created More Good Reviews?
Based on their website, More Good Reviews appears to be developed and maintained by SJW Group, Inc., as indicated by the copyright notice at the bottom of their pages. While the specific founder isn’t prominently featured on their main pages, the platform shows signs of being created by someone with deep understanding of online reputation management challenges.
The company presents itself with a professional but approachable tone, suggesting a team focused on providing practical solutions for businesses rather than overly complex enterprise software. Their development approach seems driven by real-world business needs, with features addressing common pain points in review management.
The developer is clearly active and engaged with users, as mentioned in several testimonials where customers praise the support and responsiveness. One review specifically mentions “amazing service ran by a dedicated and talented developer,” indicating a hands-on creator who maintains close connections with customers.
Their involvement in the review collection space appears substantial, with their review showcase featuring feedback dating back more than a year, suggesting the product has been developed and refined over time based on user feedback.
3. How Much Does More Good Reviews Normally Cost?
More Good Reviews offers several pricing tiers to accommodate businesses of different sizes and needs. Here’s a breakdown of their current pricing structure:
- Free Plan: $0
- 20 monthly review requests
- 1 project, location, review page, workspace, team member, and widget
- No reminders
- Basic functionality without advanced features
- Starter Plan: $41/month
- 1,000 monthly review requests
- Up to 3 team members
- Unlimited widgets
- Up to 3 reminders
- Includes custom domain, branding removal, and more
- Growth Plan: $83/month
- 5,000 monthly review requests
- Up to 2 projects and locations
- Unlimited review pages and team members
- Includes AI features for reviews, replies, and tags
- Business Plan: $166/month
- 25,000 monthly review requests
- Up to 5 projects and locations
- Unlimited workspaces, team members, and review pages
- All premium features included
I appreciate that they offer a genuinely useful free plan that allows small businesses to test the platform without financial commitment. The pricing scales logically based on volume and feature needs, making it accessible for businesses at different growth stages.
4. What Are The Benefits Of Using More Good Reviews?
The primary benefit of More Good Reviews is its ability to dramatically increase the quantity and quality of your online reviews with minimal ongoing effort. This leads to enhanced online reputation, better search rankings, and ultimately more customers.
Key benefits include:
- Time savings – Automated system works on autopilot once set up
- Review filtering – Captures negative feedback privately before it appears online
- Increased review volume – Systematic requests lead to more total reviews
- Improved ratings – Directs happy customers to leave public feedback
- Enhanced SEO – More positive reviews improve local search rankings
- Real-time monitoring – Instant notifications about new reviews
- Customer insights – Private feedback provides valuable improvement ideas
We particularly value the “review gating” feature that helps prevent negative reviews from appearing publicly. This approach lets you address customer concerns privately first, often turning potential critics into advocates.
The platform also makes it easy to showcase your best reviews directly on your website, creating powerful social proof for potential customers. This integration of review collection and display creates a virtuous cycle that continually strengthens your online reputation.
5. What Are The Main Features Of More Good Reviews?
More Good Reviews offers a comprehensive set of features designed to streamline and optimize the entire review management process:
- Automated Review Requests – Schedule and send review requests via email at optimal times
- Customer Sync – Import contacts from Stripe, HubSpot, CSV, API, or Zapier
- Customizable Landing Pages – Branded pages where customers can leave ratings and feedback
- Review Gating – Filter negative feedback before directing customers to public review sites
- Embeddable Widgets – Display your best reviews directly on your website
- Real-Time Notifications – Instant alerts via email and Slack when new reviews come in
- Review Showcase Page – Dedicated page to highlight your best testimonials
- AI Review Generation – Help customers write reviews with AI assistance
- AI Reply Tools – Generate appropriate responses to Google reviews
- SMS Integration – Request reviews via text message using Twilio
- Reminder Sequences – Send up to 3 follow-up reminders to increase response rates
I’m particularly impressed by their integration capabilities. The platform connects with tools most businesses already use, making implementation relatively painless. Their AI features also add significant value by streamlining both the review collection and response processes.
The customization options for landing pages and widgets ensure the review experience matches your brand identity, creating a seamless customer journey.
6. What Companies And Brands Use More Good Reviews?
While More Good Reviews doesn’t prominently feature case studies from major brand names on their website, their testimonials and review showcase suggest they serve a diverse range of businesses across multiple industries.
Based on their customer testimonials and feature set, the platform appears particularly popular with:
- Local service businesses – Home services, contractors, repair companies
- Professional services – Dental practices, law firms, financial advisors
- Retail businesses – Both brick-and-mortar and e-commerce stores
- Hospitality businesses – Restaurants, hotels, and tour operators
- Small to medium-sized businesses – Companies looking to compete with larger competitors
One testimonial specifically mentions “Skyscraper Insurance,” suggesting usage in the insurance industry. Another reviewer mentions implementing the tool with “our dumb CRM (Perfex + n8n),” indicating adoption by businesses using various CRM systems.
The platform seems to appeal to businesses that understand the critical importance of online reviews but lack the time or resources to manage the process manually. Their pricing structure and feature set would be most attractive to small and medium-sized businesses rather than enterprise-level corporations.
7. How Have They Benefited From It?
Customers of More Good Reviews report significant, tangible benefits that directly impact their business success. The most commonly mentioned improvements include substantial increases in review quantity, rating improvements, and business growth.
Specific benefits reported by users include:
- Dramatic increase in total review volume
- Higher average star ratings across review platforms
- Improved search engine rankings and visibility
- Time savings from automated review collection
- Valuable customer feedback for business improvements
- Enhanced customer service through quick response to issues
One customer specifically mentions getting “3 new reviews for my business” within just one week of implementing the platform. Another describes a “remarkable increase in positive reviews,” highlighting the effectiveness of the review gating approach.
Several testimonials mention the ease of implementation, with one noting they “could even set everything up with our dumb CRM” for complete automation. This seamless integration allows businesses to see results quickly without extensive technical hurdles.
I was particularly impressed by users who reported not just more reviews, but specifically more 5-star ratings, showing how the platform helps present businesses in their best light online.
8. Does More Good Reviews Come With A Satisfaction Guarantee?
While More Good Reviews doesn’t explicitly mention a formal satisfaction guarantee or money-back policy on their main pages, they offer several approaches that effectively reduce risk for new users.
The most significant risk-reduction feature is their completely free plan that includes 20 monthly review requests. This allows businesses to thoroughly test the platform’s core functionality without any financial commitment. You can actually see how the system works with your real customers before deciding to upgrade.
For those considering paid plans, their monthly pricing structure (rather than requiring annual contracts) provides flexibility to cancel if the service doesn’t meet expectations. This pay-as-you-go approach limits your risk to a single month’s subscription.
The company also maintains an active Discord community where users can ask questions and get support, suggesting strong customer service. Many testimonials specifically praise the responsive nature of their support team, indicating they work closely with customers to ensure satisfaction.
Their transparent feature comparison also helps ensure you select the right plan for your needs, reducing the risk of paying for unnecessary features or outgrowing your plan too quickly.
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