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1. What Is Support Board?
Support Board is an AI-powered chat and customer support platform available for WordPress, PHP, and as a cloud service. It combines live chat functionality with AI chatbots to help businesses automate their customer communications while still offering human support when needed.
The system is designed to handle three main areas:
- Customer support through live chat
- AI-driven chatbots for automated responses
- Marketing tools to generate leads and increase conversions
What makes Support Board stand out is its extensive integration capabilities. It connects with popular messaging platforms like WhatsApp, Facebook Messenger, Telegram, and more. I’m particularly impressed by its AI features, which include OpenAI (ChatGPT) integration, real-time translations, and speech recognition.
The platform promises to save businesses time, reduce support costs, and increase revenue through better customer engagement. It’s built to be user-friendly, requiring no coding skills to set up and manage.
2. Who Created Support Board?
Support Board was created by Schiocco, a software development company focused on customer communication tools. Based on the information from their website, Support Board has been active since at least 2017, as indicated by their copyright notice (© 2017-2025).
The company appears to have a strong presence on CodeCanyon, a marketplace for premium WordPress plugins and PHP scripts, where they sell both the WordPress and PHP versions of Support Board along with various add-on apps.
While their website doesn’t highlight specific founders or team members, Schiocco has established itself as a specialized developer in the customer communication space. Their focus seems to be on creating professional-grade tools that integrate artificial intelligence with traditional support channels.
The company maintains the board.support domain and offers sales support through the email [email protected]. They also provide customer support through a chat system on their documentation page, showing they use their own product for customer interactions.
3. How Much Does Support Board Normally Cost?
Support Board offers three main pricing models with different payment structures:
WordPress Version:
- One-time payment of $59
- Lifetime license with lifetime updates
- 6 months of premium support
- Unlimited usage
PHP Version:
- One-time payment of $59
- Same benefits as the WordPress version
- Designed for custom PHP websites
Cloud Version:
- Starting at $5 per month
- Includes easy one-click setup
- Maintenance and updates handled by Support Board
- All apps included for free (a significant value)
- Free tier available to try the service
Additional apps can be purchased separately to extend functionality:
- Individual apps range from $9 to $39 each
- Messaging Apps Bundle available for $79 (65% savings)
- All apps include lifetime licenses and 6 months of premium support
I find their pricing quite reasonable compared to competing solutions, especially since they offer one-time payment options with lifetime licenses for the self-hosted versions.
4. What Are The Benefits Of Using Support Board?
Support Board offers several compelling benefits for businesses looking to improve their customer communication:
Time and Cost Savings:
- Automates routine customer inquiries with AI chatbots
- Reduces the need for large support teams
- Allows agents to focus on complex issues while bots handle basic questions
- Offers 24/7 support without round-the-clock staffing
Improved Customer Experience:
- Provides instant responses to customer queries
- Offers omni-channel support across multiple platforms
- Real-time AI translations break down language barriers
- Seamless handoff from bot to human when needed
Revenue Generation:
- Proactive engagement tools capture more leads
- Marketing features turn conversations into conversions
- Automated follow-ups prevent lost opportunities
What I particularly value is the flexibility of deployment options. Whether you need a WordPress plugin, a standalone PHP solution, or a hassle-free cloud service, Support Board has you covered. The one-time payment option for self-hosted versions also provides excellent long-term value compared to subscription-only competitors.
The AI features are genuinely impressive, with OpenAI integration bringing advanced language capabilities that smaller businesses wouldn’t otherwise have access to.
5. What Are The Main Features Of Support Board?
Support Board comes packed with features across several categories:
Support Features:
- Live chat with message editor and saved replies
- Department sorting and agent assignment
- Queue management and routing
- Knowledge base articles integration
- Email piping for ticket management
- Detailed reports and agent ratings
AI Capabilities:
- OpenAI (ChatGPT) integration
- Dialogflow chatbot integration
- AI translations in real-time
- Smart reply suggestions
- Automatic spelling correction
- Speech recognition
Marketing Tools:
- Popup and welcome messages
- Follow-up message automation
- Newsletter subscription collection
- Proactive chat initiation
- Rich message formats for engagement
- Booking system integration
The platform also offers extensive messaging channel integrations including WhatsApp, Messenger, Twitter, Telegram, WeChat, LINE, Slack, and more. These are available as separate apps or included in the cloud version.
I’m particularly impressed by the user management features and multilingual capabilities. The system can automatically detect user languages and supports RTL (right-to-left) languages, making it truly global. The mobile app and Progressive Web App options ensure agents can respond from anywhere.
6. What Companies And Brands Use Support Board?
Support Board claims to be trusted by over 10,000 global clients according to their website. While they don’t specifically name major brands or showcase specific case studies, they mention serving both big and small businesses across various industries.
The platform appears well-suited for:
- E-commerce stores using WooCommerce
- Small to medium-sized businesses
- Digital agencies managing multiple clients
- Companies with international customer bases (thanks to the translation features)
- Organizations seeking to automate customer service
Their website includes client testimonials praising the product as “the only really professional support plugin for WordPress/Woocommerce” and mentioning that users have “tried them all” before settling on Support Board.
The product’s versatility across WordPress, PHP, and cloud platforms suggests it serves a diverse client base with varying technical capabilities. The WordPress plugin alone appears to have thousands of users, while their overall client count suggests wide adoption across their different platform offerings.
Based on feature set and pricing, Support Board seems particularly popular among businesses that need enterprise-level features but don’t have enterprise-level budgets.
7. How Have They Benefited From It?
Customers using Support Board have reported several key benefits:
Efficiency Improvements:
- Reduced response times through automation
- Lower support costs by handling routine inquiries with bots
- Better agent productivity with smart reply suggestions
- Time savings from not having to switch between different platforms
Customer Experience Enhancement:
- 24/7 availability through AI chatbots
- Consistent responses to common questions
- Seamless conversations across multiple channels
- Personalized interactions based on user data
One customer testimonial mentions that Support Board is “very fast” with “good support,” while another praises it as “lightweight” and “high-performance.” The plugin has been described as adding minimal overhead to websites (just 70KB and 12 requests) compared to alternatives, maintaining good site performance.
I believe the marketing automation features have likely helped businesses capture more leads and increase conversion rates. The AI capabilities have enabled smaller companies to offer sophisticated support experiences previously only available to larger enterprises with dedicated development teams.
The versatility of deployment options has also allowed companies to choose the implementation that best fits their technical capabilities and budget constraints.
8. Does Support Board Come With A Satisfaction Guarantee?
While Support Board doesn’t explicitly mention a money-back guarantee on their website, they do offer several ways to reduce risk for potential customers:
- A free cloud version to try before purchasing
- Live demo available to test functionality
- Detailed documentation and feature lists
- Responsive customer support through their chat system
For their WordPress and PHP versions, they include 6 months of premium support with purchase, ensuring help is available during the critical implementation phase. The lifetime license and updates for these versions also provide long-term value assurance.
The cloud version seems to have the most flexibility, with a free membership tier that lets you thoroughly test the platform before committing to a paid plan. This “try before you buy” approach effectively serves as a practical satisfaction guarantee.
While they don’t specifically mention refund terms, their established presence since 2017 and large customer base (10,000+ clients) suggests a stable, reliable product and company. Their active support channels also indicate they’re committed to customer success rather than just making sales.
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