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1. What Is airfive?
airfive is an AI-powered customer support automation platform designed to streamline email management. It acts as a digital assistant that handles, categorizes, and responds to customer emails automatically.
The platform integrates with existing email systems like Gmail, Outlook, and other SMTP-based services. This creates a unified inbox for all customer communications.
Key functions include:
- Automated email responses using AI
- Smart filtering and tagging of incoming messages
- Unified inbox for multiple email accounts
- Team collaboration tools
- Analytics to track support performance
airfive also includes “ahlo,” an AI voice assistant that can handle incoming calls. This creates a comprehensive customer support system.
I find airfive particularly valuable for small to medium businesses that need professional customer support without dedicated staff. It essentially puts routine support tasks on autopilot while keeping everything looking personal and professional to customers.
2. Who Created airfive?
Based on their website, airfive appears to be connected to Jeremy Redman, who is featured in a testimonial section. Jeremy is identified as the “Founder @ TaskMagic and others,” suggesting he has founded multiple companies.
In his testimonial, Jeremy states: “We have over 8000 paying customers at TaskMagic and we have no dedicated customer support person. How did we do it? By building and utilizing airfive!”
This statement implies that Jeremy and his team are likely behind the development of airfive, having created it initially to solve their own customer support challenges at TaskMagic. The platform now appears to be offered as a standalone product.
The company operates as “airfive, inc” according to the copyright notice on their website. However, beyond this information, their website doesn’t provide extensive details about the founding team or company history.
3. How Much Does airfive Normally Cost?
airfive offers three tiered pricing plans with both monthly and annual payment options. Paying annually provides significant savings.
Starter Plan: $16 per seat/month (billed annually)
- 1 workspace
- 1 connected email
- 100 AI replies per month
- 1 user
- Unlimited emails
- Ahlo voice assistant included
Pro Plan: $41 per seat/month (billed annually)
- 2 workspaces
- 2 connected emails
- 500 AI replies per month
- Team collaboration features
- Automations, API, and webhook access
- Ahlo voice assistant included
Business Plan: $112 per seat/month (billed annually)
- Unlimited workspaces
- Unlimited connected emails
- 5000 AI replies per month
- Unlimited team invites
- Custom domain
- Ahlo voice assistant included
All plans offer a free trial to get started, allowing you to test the platform before committing. The per-seat pricing model makes it easy to scale as your team grows.
4. What Are The Benefits Of Using airfive?
Using airfive offers several compelling benefits for businesses looking to optimize their customer support:
Time Savings
Automating routine responses frees up significant time. This allows team members to focus on complex issues or growth-oriented tasks instead of repetitive email replies.
Improved Response Times
- Instant AI responses to common questions
- 24/7 availability for customer inquiries
- No delays due to staff availability
Cost Efficiency
As highlighted by the TaskMagic testimonial, airfive can allow companies to support thousands of customers without dedicated support staff. I find this particularly valuable for startups and small businesses with limited resources.
Seamless Customer Experience
Responses come from your existing email accounts, maintaining brand consistency. Customers never realize they’re interacting with an AI system.
Better Organization
The smart filtering and auto-tagging features ensure support requests are properly categorized and prioritized automatically.
Scalability
The platform grows with your business, handling increased support volume without proportionally increasing costs or staff.
5. What Are The Main Features Of airfive?
airfive offers a comprehensive suite of features designed to streamline customer support:
AI-Powered Email Responses
- Automated replies to common inquiries
- Customizable response templates
- Option for manual approval before sending
- Training based on your existing emails or knowledge base
Smart Inbox Management
- Auto-tagging and categorization of messages
- Intelligent filtering system based on content and urgency
- Unified inbox (“Unibox”) for multiple email accounts
- Support for Gmail, Outlook, and SMTP email services
Issue Detection and Routing
- Automatic identification of bug reports
- Detection of sales inquiries
- Integration with task managers for bug tracking
- Automated assignment to appropriate team members
Team Collaboration Tools
- Shared workspaces
- Task delegation features
- Multi-user access with permissions
Analytics Dashboard
Track support metrics and performance to identify improvement opportunities.
Ahlo Voice Assistant
AI-powered phone assistant included with all plans to handle incoming calls.
I particularly value their mail merge feature, which lets you email targeted customer cohorts while maintaining personalization.
6. What Companies And Brands Use airfive?
Based on their website, TaskMagic is prominently featured as a company using airfive. The founder of TaskMagic, Jeremy Redman, provides a testimonial stating they use airfive to support their 8,000+ paying customers without a dedicated customer support person.
Beyond TaskMagic, their website mentions they are “backed and trusted by” certain organizations, with logos for “Launch” and “Founders Uni” displayed, suggesting possible incubator or accelerator relationships.
The platform appears to be designed for:
- Startups and small businesses without dedicated support teams
- Software companies with technical support needs
- E-commerce businesses handling customer inquiries
- Service-based companies managing client communications
Their website displays a 5.0/5 rating based on 49 reviews, indicating positive feedback from current users. However, specific names of other customer companies aren’t provided beyond TaskMagic.
The Chrome Store icon suggests they may have a browser extension with additional reviews and users, but specific details about these users aren’t visible on their main website.
7. How Have They Benefited From It?
Based on the TaskMagic testimonial, companies using airfive have experienced significant benefits:
Dramatic Staffing Efficiency
TaskMagic supports over 8,000 paying customers without a dedicated support person. This represents substantial cost savings in salary and benefits that would typically be required for a support team of that scale.
Operational Streamlining
- Automated handling of routine inquiries
- Intelligent routing of technical issues to developers
- Sales inquiries automatically directed to appropriate personnel
Time Reclamation
By automating email responses, teams can focus on product development, growth initiatives, and more complex customer issues. I imagine this creates a significant competitive advantage, especially for smaller companies.
Enhanced Response Quality
The AI training capabilities likely result in consistent, accurate responses to customer questions. This maintains service quality without human variability.
Improved Workflow Integration
The automatic detection of bugs and integration with task managers suggests users benefit from streamlined issue resolution processes.
The 5.0/5 rating based on 49 reviews indicates high satisfaction among current users, suggesting the benefits are consistently realized across multiple organizations.
8. Does airfive Come With A Satisfaction Guarantee?
Their website doesn’t explicitly mention a satisfaction guarantee or money-back policy. However, they offer several elements that reduce risk for new users:
Free Trial
- All pricing plans include a “Start Free” option
- Test the platform before financial commitment
- Experience the full feature set in your own environment
No Long-Term Contracts Required
The monthly billing option provides flexibility to cancel if the service doesn’t meet expectations, without being locked into a lengthy commitment.
Transparent Pricing
Clear feature breakdowns by plan level help ensure you select the appropriate option for your needs.
Demonstrated Success
The TaskMagic testimonial and 5.0/5 rating from 49 reviews provide social proof of the platform’s effectiveness.
I appreciate their approach of letting users try before buying. This hands-on experience with your actual support emails is often more valuable than a theoretical guarantee since you can directly assess the AI’s performance with your specific customer inquiries.
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