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1. What Is Answerly?
Answerly is an AI-powered customer support platform that enables businesses to create intelligent chatbots for their websites. It uses advanced AI to answer customer questions, collect data, and book meetings automatically.
The platform allows for easy AI training through multiple data sources and can be customized to match your brand identity. It functions as a website widget that provides instant support to visitors without requiring human intervention.
Key aspects of Answerly include:
- AI-first customer support chatbots
- Simple training through various content formats
- Customizable appearance and functionality
- Support for multiple AI models (OpenAI, Anthropic, Mistral, etc.)
- Knowledge hub to centralize and manage company information
I find Answerly particularly valuable for small to medium businesses that need 24/7 customer support but lack resources for round-the-clock staffing. The platform essentially creates a virtual support agent that can handle common questions while gathering information for more complex inquiries.
2. Who Created Answerly?
Based on information from their website, Answerly is developed by a company also named answerly.io, headquartered in Skopje, North Macedonia. Their website footer includes the note “Made with ❤️ from Skopje, North Macedonia” and states that it’s “Owned and operated by answerly.io.”
While the specific founder isn’t prominently featured on their main pages, there is mention of a team member named Fatos in one of the customer testimonials. This suggests Fatos may be part of the support or development team, though their exact role isn’t specified.
The company appears to have developed several other products besides Answerly, including FacePop, WonderForm, Banner, PopupHero, Feedlo, and Survia, which are listed in their website navigation.
For those interested in reaching out to the company directly, they provide the email contact [email protected]. They also mention career opportunities, indicating they have an active hiring process and growing team.
3. How Much Does Answerly Normally Cost?
Answerly offers two straightforward pricing plans:
Free Plan:
- One AI agent
- One website integration
- One AI training dataset
- One workspace with one seat
- Includes Answerly branding
- No cost, no commitment
Pro Plan: $19/month
- Unlimited AI agents
- Unlimited websites
- Unlimited AI training datasets
- Unlimited workspaces and seats
- No Answerly branding
- Access to all AI models
- Real-time AI training
I find their pricing structure refreshingly simple compared to many SaaS products that offer multiple tiers with confusing feature limitations. The free plan provides a genuine opportunity to test the platform before committing, while the affordable Pro plan removes all limitations.
Based on customer testimonials, it appears they previously had a tier-based pricing model, but they’ve since simplified to the current two-option approach, making it easier for businesses to choose without analysis paralysis.
4. What Are The Benefits Of Using Answerly?
Answerly offers several compelling benefits for businesses looking to enhance their customer support:
Time and Resource Savings
- Provides 24/7 automated customer support
- Reduces need for live agents to handle repetitive questions
- Frees staff to focus on complex issues requiring human touch
Enhanced Customer Experience
Immediate responses at any time improve customer satisfaction. I’ve found that quick answers are often more valuable to customers than waiting for perfect answers from human agents.
Flexible Knowledge Integration
- Multiple training options (websites, documents, videos, etc.)
- Easy updating when information changes
- Real-time learning capabilities
Lead Generation and Data Collection
The AI can collect visitor information through customized forms while maintaining a conversational experience.
Cost Effectiveness
At $19/month for unlimited usage, it’s significantly more affordable than hiring additional support staff or implementing enterprise-level chatbot solutions.
Technical Flexibility
Support for multiple AI models allows businesses to choose the best AI for their specific needs rather than being locked into a single technology.
5. What Are The Main Features Of Answerly?
Answerly is packed with features designed to create an effective AI customer support solution:
Flexible AI Training
- QA pairs for direct training
- Website crawling for existing content
- Document import (PDF, DOC, CSV, Google Sheets/Docs)
- YouTube video transcription
- Text file uploads
Customization Options
- Widget appearance (colors, placement, width, shadow)
- AI assistant personality and name
- CNAME for personalized domain links
- White-labeling to remove Answerly branding
Advanced Functionality
- Calendar embedding for meeting bookings
- Custom contact forms
- Answers with images and links
- Multiple AI model support
- Webhooks for custom actions
Collaboration Tools
- Workspace sharing
- Team management
- Knowledge hub for centralized information
Integration Options
- Instant website embedding
- Link and QR code sharing
- SDK for custom implementations
I’m particularly impressed by the “Discover Content” feature that analyzes your knowledge base to identify questions the chatbot might struggle with. This proactive approach helps ensure comprehensive coverage.
6. What Companies And Brands Use Answerly?
While Answerly doesn’t prominently feature a client logo section or specific company case studies on their website, they do showcase several customer testimonials from users across different industries. These reviews suggest the platform is used by:
- E-commerce businesses (mentioned in testimonials about sales funnels)
- Educational platforms (reference to using it on an LMS – Learning Management System)
- App developers (one review mentions using it within an app)
- Service providers with websites needing customer support
The testimonials come from individuals with usernames like Info7752A, MrsJohnsonscat, lesteroliver, bob, eyiinc, and tim9006719. One reviewer mentions being an “early adopter,” suggesting the platform has been gaining traction over the past year.
Based on the features and pricing, Answerly appears designed to serve small to medium-sized businesses rather than enterprise-level companies, though their unlimited plan could certainly scale for larger organizations. The flexibility of the tool makes it suitable for virtually any business with a website that receives customer inquiries.
7. How Have They Benefited From It?
According to testimonials on their website, Answerly users have experienced several significant benefits:
Improved Accuracy and Quality
- One user reports “over 90% accuracy” in providing correct information
- Another mentions it replaced multiple other chatbot solutions they previously used
Sales Funnel Enhancement
A user specifically mentions Answerly “doing an amazing job in my sales funnel,” suggesting it helps convert website visitors into leads or customers more effectively.
Technical Performance
Users praise the platform for not slowing down their websites, unlike other chatbots they’ve tried. This is crucial for maintaining visitor engagement and SEO performance.
Ease of Implementation and Training
- Multiple testimonials highlight the straightforward setup process
- Users mention the ease of training the AI with existing content
- Real-time data collection is specifically praised by one reviewer
Outstanding Support
Customer service receives glowing reviews, with one user mentioning issue resolution “in less than an hour” and another playfully stating they’d “give it 10 TACOS” if possible for support quality.
The versatility in content delivery is also highlighted, with users mentioning the AI provides information in various formats (video, images, text, PDFs) to create a more comprehensive support experience.
8. Does Answerly Come With A Satisfaction Guarantee?
Answerly doesn’t explicitly mention a satisfaction guarantee or refund policy on their website. However, they offer several elements that reduce risk for potential customers:
Free Plan Without Time Limitation
- Fully functional free tier with one AI agent
- No credit card required to start
- Allows thorough testing before committing financially
Low-Cost Pro Plan
At $19/month, the financial commitment is minimal compared to most SaaS tools, reducing the risk of significant investment before proving value.
No Long-Term Contracts
Their pricing implies monthly billing without long-term commitments, allowing users to cancel if unsatisfied.
Responsive Support Team
Multiple testimonials highlight exceptional support, with one mentioning issue resolution in under an hour. This suggests they’re committed to resolving problems quickly.
I appreciate their approach of offering a genuine free plan rather than a limited-time trial. This allows potential customers to evaluate the platform at their own pace and only upgrade when they’ve verified the value. The combination of low entry cost and no-credit-card free tier effectively minimizes financial risk for new users.
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